Product Reviews: send review requests after delivery
You can now send review request emails after an order is delivered, so the request reaches shoppers once the product is in their hands. Until now, the timing could start only at purchase or fulfillment. Nothing changes until you pick the new option.
Merchants asked for this, so we added it.
What's new
In Product Reviews → Request reviews → Collect reviews → After, choose Order delivered, next to Purchased and Order fulfilled. The email goes out after your email timing, counted from the day every package in the order is delivered.
Emails still waiting for a delivery show a Waiting for delivery badge in the Scheduled list.
How it works
- Where delivery dates come from. From Order Tracker when you use it, otherwise from Shopify.
- When delivery is never confirmed. If an order has no delivery date 14 days after fulfillment, the timing starts on day 14, so the email still goes out.
- Carriers without delivery dates. Shopify only has delivery dates for some carriers, and many dropshipping carriers have none. Without Order Tracker, those orders always use the day 14 fallback. If most of your recent packages have no delivery date, the settings page shows a banner with a Set up Order Tracker button.
- Emails already scheduled. Switching to Order delivered applies to new orders only. Emails already scheduled keep their date.
Learn more in the Vitals Help Center.