What is the Visitor Recordings app?
The Vitals Visitor Recordings app records how shoppers click, scroll and tap through your store, replays each visit and draws heatmaps of every page.
Why record visitors to my store?
Recordings show you where shoppers get stuck, so you can fix the page that's losing sales.
See the moment shoppers leave the cart or product page.
Watch how shoppers use your store on a phone, where 83% of Vitals recordings happen.
Record visits without adding another recording app to your store.
What can I watch?
You can replay any visit with its pages, clicks, scrolls and taps, or watch shoppers live as they browse.
Play the visit back at any speed and skip the idle parts.
Read what the shopper did and how the visit ended, in a few lines.
See every page, click and add to cart in order.
Watch shoppers who are on your store right now.
How do I find the recordings worth watching?
You filter by tags like abandoned cart or order completed, so you watch the visits that matter first.
Find visits tagged added to cart, abandoned cart, checkout initiated or order completed.
Narrow by date, pages, duration, country, source, and landing or exit page.
Save a filter set as a named view and open it in one click.
Open the recordings behind any heatmap for that page and device.
What heatmaps do I get?
You get four heatmaps of any page, click, scroll, attention and revenue, for mobile or desktop.
See where shoppers click, with rage clicks and dead clicks marked.
See how far down the page shoppers reach.
See where shoppers linger on desktop.
See the clicks on the path to add to cart and purchase.
Can AI read my recordings?
Yes. Claude or ChatGPT can read your recordings through the Vitals MCP, so you can ask what shoppers did in plain words.
Ask which visits happened on a page, from a source or on a date.
Ask how shoppers behave on any page of your store.
Ask for one shopper's path, with rage and dead clicks.
Ask for the visit behind any order.
What does it record, and what stays private?
It records your online store and cart page, and it never records Shopify checkout or anything shoppers type.
Hide everything shoppers type in a field.
Stop recording when the shopper reaches Shopify checkout.
Wait for cookie consent before you record a visit.
Hide any part of the page with a CSS selector.
Leave your own and your team's visits out of the recordings.
Which Vitals apps fix what recordings show?
Sticky Add to Cart, Currency Converter and Pop-ups, all in the same Vitals subscription, so you don't install or pay for three more apps.
What do merchants say about Vitals?
Merchants rate Vitals 4.9 stars across 2,800+ reviews on the Shopify App Store.
Frequently Asked Questions
2,800+ App Store reviews
31,000+ happy merchants
About a month. After that they're deleted.
See how shoppers use your store.
One install. One bill. 7-day free trial.