Built for Shopify

Live Chat App for Shopify.

One of 40+ apps inside Vitals.

Install App 7-day free trial
See all 40+ apps
4.9 β˜…β˜…β˜…β˜…β˜… 2,800+ App Store reviews
PROUDLY BOOSTING THEIR SALES WITH VITALS
the skinnyfood co. Alex + Nova EZ Detangler Nuts 'N More LeatherUp Stock SupplierLittle Dresser the skinnyfood co. Alex + Nova EZ Detangler Nuts 'N More LeatherUp Stock SupplierLittle Dresser
LIVE CHAT

What is the Live Chat app?

The Vitals Live Chat app adds a chat bubble to your store that opens WhatsApp, Messenger, Instagram, SMS, email and more, so shoppers ask their question in the app they already use and you answer from yours.

2.8Γ—
higher conversion for shoppers who chat first
Trusted at scale
31k+
happy merchants
1,000+ Shopify Plus brands
4.9 β˜…β˜…β˜…β˜…β˜… 2,800+ App Store reviews
Conversion
+54%
on the same traffic
2.06% before β†’ 3.17% with Vitals
Order value
+42%
on orders with an upsell
$82.6 β†’ $117.3 with an upsell

Why add a chat button?

A shopper with an unanswered question leaves; a chat button lets them ask before they go.

01
Questions answered before checkout

Answer fit, delivery and returns questions while the shopper is still on the page.

Your storeWhatsApp
Classic Teeyourstore.com
Does the tee run small?
True to size. Free returns if not 😊
02
Replies from your phone

Reply in WhatsApp, Messenger or your inbox, with no new dashboard to watch.

WhatsAppΒ· now
Anna: Does the tee run small?
MessengerΒ· 2m
Lucas: Do you ship to Canada?
EmailΒ· 9m
Sofia: Return for my chinos
03
No extra app

Add a chat button without installing another app.

SCRIPTS ON YOUR STORE
chat-widget-app.jsREMOVED
vitals.js40+ apps

Which channels can shoppers use?

Any mix of 12, and each one opens in the shopper's own app.

01
WhatsApp, Messenger and Instagram

Open a chat with your business account in one tap.

Chat with us
WhatsApp
Messenger
Instagram
02
SMS, phone and email

Let shoppers text, call or email you from the same bubble.

Chat with us
SMSβ€Ί
Callβ€Ί
Emailβ€Ί
03
Telegram, TikTok and more

Add Snapchat, LinkedIn, X (Twitter) or Apple Messages as well.

Telegram
TikTok
Snapchat
inLinkedIn
XX (Twitter)
Messages

Can I control when I'm available?

Yes. You add a contact for each channel or person, with their own hours.

01
Contacts

Add a button for each person or channel, with a name and role.

A
AnnaSales
Online
L
LucasSupport
Online
+ Add contact
02
Opening hours

Set each contact's days and hours, so shoppers only see who's available.

Anna Β· Sales
MTWTFSS
09:00to17:00
03
Hide when closed

Remove the bubble while every contact is offline.

Hide when closed
A
AnnaSales
Offline
L
LucasSupport
Offline
Bubble hidden
04
One-tap button

Swap the bubble for one channel, so a single tap opens the chat.

Your storeWhatsApp
Hi! Quick question
Opens WhatsApp
05
Prefilled message

Start each WhatsApp message with the product page the shopper is on.

New messageto Your store
Classic Tee/products/classic-tee
Hi! About the Classic Tee

Can I make it match my store?

Yes. You choose the bubble's look, where it sits and what it says.

01
Colours and icon

Pick the bubble's image, shape and gradient.

ShapeRoundSquare
02
Left or right

Place the bubble bottom left or right, separately on mobile and desktop.

DesktopRight
MobileLeft
03
Greeting

Pop up a short hello after a delay you set.

Hi there πŸ‘‹ Need a hand?
Delay5 sec
04
Welcome header

Write the heading and note shoppers see when the chat opens.

Hi! How can we help?We usually reply within an hour.
WhatsAppβ€Ί
05
Animation

Draw attention with a pulse, shake or wobble.

Pulse
Shake
Wobble
06
Translations

Translate the greeting and header for each language your store sells in.

ENHi there πŸ‘‹ Need a hand?
FRBonjour πŸ‘‹ Une question ?
DEHallo πŸ‘‹ Fragen?

Which other Vitals apps answer questions early?

Size Chart, Shipping Info and Product Reviews, all in the same Vitals subscription, so you don't install or pay for three more apps.

Size Chart
Answer β€œdoes it run small?” on the product page.
CONVERSION
Shipping Info
Show delivery dates before shoppers ask.
TRUST
Product Reviews
Let past buyers answer β€œis it any good?”.
TRUST
See all 40+ apps Every tool is in the same subscription.

What do merchants say about Vitals?

Merchants rate Vitals 4.9 stars across 2,800+ reviews on the Shopify App Store.

β˜…β˜…β˜…β˜…β˜…

β€œWe've been using Vitals for our store at Bigksport and it replaced at least 6 separate apps. The product reviews, upsells, shipping estimates, sticky add to cart and visitor replays all work seamlessly together. The fact that it doesn't slow down your store while doing all of this is the biggest win.”

Bigk Belgium Β· Over 1 year using the app
β˜…β˜…β˜…β˜…β˜…

β€œThis app has been a game changer - deleted at least 5 other apps and saved over $100 per month by using just this app. Easy to configure and heaps of options to improve numerous areas of the site.”

Addict Tackle Australia Β· Over 1 year using the app
β˜…β˜…β˜…β˜…β˜…

β€œIt not only added several useful functionalities, but it also drastically reduced the cost of all previous apps by 90%, and it increased our website speed drastically. Finally we got a better conversion rate and a better website for a very small price and all in one app.”

Karma Yoga Shop France Β· 7 months using the app
β˜…β˜…β˜…β˜…β˜…

β€œThis REALLY IS... about the only app you will need! Does everything I needed it to do and more. I was also able to delete 3 app speeding up my store! Our AOV has improved as well as our conversion rates.”

Bad Dog Gang United States Β· 9 days using the app
β˜…β˜…β˜…β˜…β˜…

β€œVitals combines powerful features like upsells, reviews, and conversion tools in one simple app. It replaces multiple apps, saves costs, and is super easy to use. One of the best apps on the Shopify App Store!”

Airpaq GmbH Germany Β· About 1 year using the app
β˜…β˜…β˜…β˜…β˜…

β€œWe've been using Vitals for our store at Bigksport and it replaced at least 6 separate apps. The product reviews, upsells, shipping estimates, sticky add to cart and visitor replays all work seamlessly together. The fact that it doesn't slow down your store while doing all of this is the biggest win.”

Bigk Belgium Β· Over 1 year using the app
β˜…β˜…β˜…β˜…β˜…

β€œThis app has been a game changer - deleted at least 5 other apps and saved over $100 per month by using just this app. Easy to configure and heaps of options to improve numerous areas of the site.”

Addict Tackle Australia Β· Over 1 year using the app
β˜…β˜…β˜…β˜…β˜…

β€œIt not only added several useful functionalities, but it also drastically reduced the cost of all previous apps by 90%, and it increased our website speed drastically. Finally we got a better conversion rate and a better website for a very small price and all in one app.”

Karma Yoga Shop France Β· 7 months using the app
β˜…β˜…β˜…β˜…β˜…

β€œThis REALLY IS... about the only app you will need! Does everything I needed it to do and more. I was also able to delete 3 app speeding up my store! Our AOV has improved as well as our conversion rates.”

Bad Dog Gang United States Β· 9 days using the app
β˜…β˜…β˜…β˜…β˜…

β€œVitals combines powerful features like upsells, reviews, and conversion tools in one simple app. It replaces multiple apps, saves costs, and is super easy to use. One of the best apps on the Shopify App Store!”

Airpaq GmbH Germany Β· About 1 year using the app
β˜…β˜…β˜…β˜…β˜…

β€œThe best thing by far is navigating and monitoring and updating all these features from one app and not have 15 different apps + it helps add more functionality on the site without massively impacting the load speed.”

Dear Barber United Kingdom Β· About 2 months using the app
β˜…β˜…β˜…β˜…β˜…

β€œAmazing product and amazing support. Using this one app instead of multiple apps has really increased the speed of my website.”

3kingsmerch United States Β· Almost 2 years using the app
β˜…β˜…β˜…β˜…β˜…

β€œFor sure one of the best existing apps. I have around 9 apps installed already and the Speed Score did not dropped at least 1%. It is super easy to install & use.”

Nutriland Romania Β· 19 days using the app
β˜…β˜…β˜…β˜…β˜…

β€œIs doing everything I'd hoped and more. The product bundling is very slick and it has replaced about 4 other apps, two of them paid ones.”

KASIE's Room Australia Β· 2 months using the app
β˜…β˜…β˜…β˜…β˜…

β€œSo many amazing apps in 1. If I could only choose 1 app, this would be it. The Visitor replays has been priceless when it comes to dialing in the user experience.”

Mermaidcat Designs United States Β· 12 days using the app
β˜…β˜…β˜…β˜…β˜…

β€œThe best thing by far is navigating and monitoring and updating all these features from one app and not have 15 different apps + it helps add more functionality on the site without massively impacting the load speed.”

Dear Barber United Kingdom Β· About 2 months using the app
β˜…β˜…β˜…β˜…β˜…

β€œAmazing product and amazing support. Using this one app instead of multiple apps has really increased the speed of my website.”

3kingsmerch United States Β· Almost 2 years using the app
β˜…β˜…β˜…β˜…β˜…

β€œFor sure one of the best existing apps. I have around 9 apps installed already and the Speed Score did not dropped at least 1%. It is super easy to install & use.”

Nutriland Romania Β· 19 days using the app
β˜…β˜…β˜…β˜…β˜…

β€œIs doing everything I'd hoped and more. The product bundling is very slick and it has replaced about 4 other apps, two of them paid ones.”

KASIE's Room Australia Β· 2 months using the app
β˜…β˜…β˜…β˜…β˜…

β€œSo many amazing apps in 1. If I could only choose 1 app, this would be it. The Visitor replays has been priceless when it comes to dialing in the user experience.”

Mermaidcat Designs United States Β· 12 days using the app

Frequently Asked Questions

4.9 β˜…β˜…β˜…β˜…β˜…
2,800+ App Store reviews
31,000+ happy merchants

No. Shoppers message you in WhatsApp, Messenger or email, so you reply when you're ready and their app pings them. Set opening hours if you'd rather show the bubble only while you're working.

Answer the question before the shopper leaves.

One install. One bill. 7-day free trial.

One script
One team
One bill