What is the EU Withdrawal Button app?
The Vitals EU Withdrawal Button app adds the withdrawal button, form and confirmation email that EU law asks for from 19 June 2026, so shoppers can withdraw from an order without contacting you.
Why add a withdrawal button?
Stores selling online to EU consumers need one from 19 June 2026, and this one handles each request from the button to your decision.
Add the button, form and email without building them yourself.
Let shoppers file requests themselves, so they arrive complete with the order and items.
Add the withdrawal function without installing another app.
What does the EU rule ask for?
Three things, and the app handles each one by default.
Show the button in your footer on every page, with no login needed.
Let shoppers find their order with its number and email, then pick the items to withdraw.
Send each shopper a confirmation email with the date and time you received the request.
Vitals provides the withdrawal function. You remain the seller and are responsible for your store's compliance, including which products are exempt. This is general information, not legal advice.
How do I handle the requests?
Every request lands on your Requests tab as New, and you approve or reject it, then refund in Shopify.
See each request with its order, customer, items and status.
Mark each request Approved or Rejected in one click.
Check payment, fulfilment and return status, read live from Shopify.
Spot orders placed more than 14 days ago at a glance.
Get an email each time a shopper files a request.
Can I make it match my store?
Yes. You choose who sees the button, how it looks and what every step says.
Show the button only to visitors in the EU, or to all of them.
Pick a filled button, an outline or a text link, in your colours.
Place the theme block where you want it, and the footer copy steps aside.
Edit the button, form, review step and success page texts.
Translate the storefront texts for each language your store sells in.
Rewrite the confirmation email and send yourself a test.
Which other Vitals apps cover my legal basics?
EU Legal Guarantee, Cookies Banner and Agree to Terms Checkbox, all in the same Vitals subscription, so you don't install or pay for three more apps.
What do merchants say about Vitals?
Merchants rate Vitals 4.9 stars across 2,800+ reviews on the Shopify App Store.
Frequently Asked Questions
2,800+ App Store reviews
31,000+ happy merchants
No. Turn on EU Withdrawal Button in Vitals and the button, the two-step form and the confirmation email are in place.
Add the EU withdrawal button to your store.
One install. One bill. 7-day free trial.