Vitals: Reviews, Bundles & 40+

Honest review: I'm sticking with Vitals due to the functionality (which is great) but the customer service team leave much to be desired.
I'd advise others to be cautious when getting this app: the Dev team are a bit all over the place which can lead to a negative impact on sales due to errors whilst things are getting set up.

I worked with Michael & Miriam G. Numerous mistakes were made with my LIVE theme for customers to see, which I believe had a negative impact on revenue, including:

1. Putting live a product suggestion where the last 2 letters of the product were chopped off
2. Putting live a banner which told the customer they could get a gift when they hit a certain spend threshold, but the gift did not appear in the cart
3. Instead, making it look like a certain product *had* to be added in order to get the gift
4. Duplicating my "you may also like" product suggestion section on my product pages, so we had two of the same.
5. They also disabled an offer which was generating revenue

These things made my site look spammy and cheap, despite us being a premium brand. My sales were much lower than usual today and I do not think this was a coincidence, given that their page was live for hours before I noticed the mistakes.

On top of that Miriam G wasted hours of my time telling me she was assisting with set up and going back and forth over email, in the end to not actually achieve or do anything. She is also responsible for enabling two things I specifically asked her not to enable, again making my site look unsightly and spammy. This was super disappointing to see and no apology has been received from her yet.

There is also absolutely no accountability. When I asked them what was going on, one rep had the nerve to say "we are not sure who disabled this". Well it was obviously someone from your team - not me, given I've not been working on it?

Michael has since helped me sort all the issues and been helpful with my queries, which does go some way towards making up for my experience and hence why I've given 3 stars. However, this does not fully make up for my 1* experience when I first downloaded the app!

I would like a manager to review my experience as all the problems caused seem very unavoidable had care been taken in the work carried out. I would really advise the CS team to be more mindful of what they are doing, especially when making live changes to a customer site.

Vitals has been exceptional for me. It helped me convert customers and made upgrading my business easy. They always answered my questions quickly within the hour or right away. The team at vital have been great to me and i recommend them to e commerce owners at all levels.

Truly lives up to the name. There are so many features in the app that we love, like the Back in Stock and Bundle features. I like that you can customize where you see alerts so you choose where messages pop up.

I do wish you could customize the widgets themselves a bit more, but most work just fine.

Customer service is also great!